Help Desk

Frequently Asked Questions

  • Sign In and Password
  • Do I need a username and password?

    Yes. If you want to take an online course you must register using a unique email address and password.

  • I cannot sign in to

    If you have forgotten or misplaced your password, you can reset your password by using the “Forgot your password?” link, accessed on the “Sign In” form on the top right of your screen. An email with a temporary password will be sent to you. When using the reset password feature, be sure you are using the same email you used during registration.

  • I’m not receiving the reset password email.

    If you don’t receive an email after trying to reset your password, be sure to check your spam mailbox. If you don’t find the email there, Contact us the Help Desk

  • I lost the email registered with my NFHSLearn account.

    Contact us so that we can help you recover your account.

  • Ordering and Taking Courses
  • How do I find a course?

    You can view all available courses from the Courses page, which is located on the white menu bar at the top of your screen.

  • How do I order a course?

    Courses are purchased through the Courses page, which is found in the white menu bar at the top of your screen. Select the course you wish to order. You will be directed to that course page. From here, select your state and click “Order Course.” Continue through the checkout process or go back to Courses to order additional courses in the same transaction. Once you select “Order Course,” courses will stay in your shopping cart until the checkout process is completed or the courses are removed from the shopping cart. To access your shopping cart directly, click on the shopping cart icon next to your name on the top right side of your screen.

  • Can someone else use my account to take courses?

    No. The registered participant is the only individual authorized to take courses and obtain certification with the assigned username and password.

  • How do I order courses to distribute to others for completion?

    Select the courses you wish to order from the Courses page in the white menu bar at the top of your screen. During the ordering process you will be asked who will complete the course(s). When prompted, select “Others.” Once the ordering process is completed, the course(s) will be available on your Dashboard in the “My Courses” tab under the “Distribution” option.

  • How do I track the progress of people to whom I’ve distributed courses?

    From your Dashboard, select the “My Courses” tab. From there, select “Distribution.” You will be able to see courses that are available, pending, or redeemed. You can also view course progress for redeemed courses.

  • My course freezes while I am taking it.

    Make sure your computer is up to date with our current recommended settings. NFHSLearn courses run best on updated Internet browsers.

  • I'm having problems with the video playing.

    Before looking into specific errors, we recommend you try the following simple steps, which may instantly fix your issue:

    1. Reload the web page. If this doesn't resolve your issue, move on to step 2.
    2. Clear your browser's cache, then reload the web page. Didn't work? Proceed to step 3.
    3. Clear your browser's cache and cookies, restart your browser (or reboot your device), then navigate back to the page you were on.
    If none of these actions fix your problem, please review this JW Player article for further help.

  • Payment
  • How can I pay for my course?

    You may pay for courses with a credit or debit card. If you are purchasing five or more courses, you may pay for your courses with a purchase order.

  • Can I purchase more than one course at a time?

    Yes. Add each course to your shopping cart before checkout.

  • What should I do if my credit card is not accepted?

    Check all of your information to be sure it’s correct and complete

    1. Be sure the name and address on the card match the billing information.
    2. Do not use dashes, slashes, or any other punctuation marks.
    3. Verify the card’s expiration date is correct.

    If you are sure the information is correct, contact your card issuer (the credit card company or bank).

  • Is my information secure?

    Yes, your information will be securely transmitted during the shopping experience. For more information, click our Authorize.Net Verified Merchant Seal during the checkout process.

  • What should I do if I entered incorrect information during the registration or payment process?

    Please contact us with your name and the approximate date and time you entered the incorrect information.

  • What should I do if I realize I ordered and paid for the wrong course?

    Please contact us with your name, daytime phone number, and the course you meant to order. Do not start the “wrong” course; refunds cannot be given once courses have been started.

  • Certificates
  • After I complete a course how do I access my certificate?

    From your Dashboard, select “My Courses.” Courses are categorized by “Active” and “Inactive.” Courses become inactive a year from the order date. Certificates are always available no matter when the course was completed. They can be accessed from the “Active” or “Inactive” tab. From the course page you will be able to view your certificate by selecting “Download Certificate.” Certificates are also viewable at the end of every course.

  • How do I access my Accredited Interscholastic Coach or Certified Interscholastic Coach certificate?

    AIC and CIC certificates are available from the “My National Certification” tab in your Dashboard. Select “View Certificate” to access your certificate. This button is located beneath the list of courses required for certification.

  • Fundamentals of Coaching (Blended Version)
  • I took the blended version of Fundamentals of Coaching, how do I redeem my license number?

    From the Dashboard, select “My Courses.” Next select “Redeem a License.” From here you will be able to enter your license number and the course will then be placed into the “Active” courses section of the “My Courses” tab in your Dashboard.

  • My license number doesn’t work (Blended Courses Only).

    A license number may only be redeemed one time. Check to make sure the license has not already been applied to your account. To do so, go to your Dashboard and then click "My Courses" to view your active courses.

  • I still need help.
  • If you have read through all the questions and still need assistance, contact us or call 317-565-2023.