| I cannot log in to NFHSLearn.com. |
| If you have forgotten or misplaced your password, you can reset your password. You must use the same e-mail used during registration. |
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| My license number doesn’t work. |
| A license number is redeemed one time. If you have used the license number to access the course then you need to sign in using the e-mail address and password established during registration, then click the "Login" button. |
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| My course freezes/page freezes. |
There may be several reasons for this. Try the following:
Step 1. Delete temporary internet files, cookies history, cache. If you do not know how to delete files as suggested in Step 1, refer to the following Website: http://www.hotcomm.com/faq/faq_temp_files.asp
Step 2. Exit system and Restart computer.
Step 3. Access http://www.nfhslearn.com, and Sign in with e-mail and password. |
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| I cannot print my certificate. |
Using the e-mail address and password established during registration click on “My Homepage/Courses.” Go to “Completed and Expired Courses” (may need to scroll down). Click on “View/Print” to access certificate.
You may want to save the certificate by going to File, Save as. You will now have a copy of the certificate without having to log in to http://www.nfhslearn.com each time. |