Help Desk

Help for Most Common Issues

  • I cannot sign in to NFHSLearn.com.

    If you have forgotten or misplaced your password, you can reset your password. To do so, you must use the same e-mail used during registration.

  • How do I access my courses?

    Sign in by clicking the green button on the top right of the page, using the e-mail and password you created during registration. After signing in, you should be taken to your Dashboard. Using the navigation on the left, click "Courses" to view all of your current active courses.

  • How do I track the progress of people whom I've distributed courses to?

    Go to your Dashboard, and using the navigation on the left, click "Courses" and then "Distribution".

  • My license number doesn't work.

    A license number may only be redeemed one time. Check to make sure the license has not already been applied to your account. To do so, go to your Dashboard and then click "Courses" to view your active courses.

  • Can someone else use the username and password that I was assigned?

    The registered participant is the only individual authorized to obtain certification with the assigned username and password.

  • My course freezes/page freezes.

    There may be several reasons for this. Try the following:

    1. Refresh the page. Your current progress is automatically saved.
    2. Do not use dashes, slashes, or any other punctuation marks.
    3. Please make sure your computer is up to date with our current recommended settings.
  • I cannot access my certificate.

    Go to your Dashboard, and using the navigation on the left, click "Courses". If you have completed the course and it has not yet expired, you can click the "Download Certfiicate" button from the Active courses page. If you have completed the course and it has expired, you can click the "Expired" link on the left and then the "Download Certificate" button from the courses on that screen.

    A link to download the certificate will also be made available at the end of every course, as soon as you finish it.

  • I still need help.

    If you have read through all the questions and still need assistance, contact us at help@nfhslearn.com or call 317-565-2023.

    See Additional Help for more answers.

Recommended Computer Settings

  • Computer Recommendations

    For optimal experience when viewing our courses, we suggest the following minimum system requirements:

    • Windows Vista, Windows 7 or higher
    • Mac OS X version 10.6 and higher
    • Intel Pentium processor or equivalent
    • 4gb RAM or more
    • 1024x768 screen resolution or higher

    Our courses will run on a variety of web browsers, but we strongly urge you to upgrade your browser of choice to the most recent version available. These upgrades are free and take only a minute to install.

    We currently support the following browsers:

    • Internet Explorer 10 and higher
    • Firefox 26 and higher
    • Safari 5 and higher
    • Google Chrome 33 and higher

    A high speed Internet connection is recommended when accessing our online courses, but is not required.

  • What should I do if I realize I registered and paid for the wrong course?

    Please contact us with your name, a daytime phone number, and the corrected class type needed. Someone will contact you as soon as possible with details on what to do. Note: You will not receive a refund if you have started the course.

  • Viewing on Mobile Devices

    All courses have been developed to be compatible with all mobile devices, including iPhone, iPad, and all Android devices. For an optimal experience, we recommend that courses be taken using a tablet, laptop, or desktop computer.

    Please be aware that the hardware in mobile devices and tablets are significantly different than the hardware in your computer. These courses may run slightly slower than expected.

Additional Help

  • How do I find a course?

    View all available courses from the Courses page.

  • Do I need a username and password?

    Yes. If you want to take an online course you must register using a unique email address and password

  • How can I pay for my course?

    You may pay with a credit or debit card. Our website is a secure transaction site. If you have been issued a license for a course you may redeem it from your Dashboard by clicking "Courses" and then the "Redeem License" link.

  • Is my information secure?

    Yes, your information will be securely transmitted during the shopping experience. For more information, click our Authorize.Net Verified Merchant Seal during the checkout process.

  • What should I do if my credit card is not accepted?

    Check all of your information to be sure it’s correct and complete.

    1. Be sure the name and address on the card match the billing information.
    2. Do not use dashes, slashes, or any other punctuation marks.
    3. Verify the card’s expiration date is correct.

    If you are sure the information is correct, contact your card issuer (the credit card company or bank).

  • What should I do if I entered incorrect information on my registration or payment?

    Please contact us with your name and the approximate date and time you entered the incorrect information.

  • Can I purchase more than one course at a time?

    Yes. Add each course to your shopping cart before checkout.

  • What should I do if I realize I registered and paid for the wrong course?

    Please contact us with your name, a daytime phone number, and the corrected class type needed. Someone will contact you as soon as possible with details on what to do. Note: You will not receive a refund if you have started the course.

  • Where do I sign in for my course?

    Sign In using the green button at the top right corner of the page

  • What should I do if my email address and password are not working?

    Make sure that you are typing your email address and password exactly as established. If you have changed your email address and password since it was issued, be sure you are typing it correctly i.e. case sensitive, spaces, underscores, characters, etc. If you are sure that the information is correct, please contact us for further assistance.

  • What should I do if I have lost or forgotten my email address and password?

    If you have lost your password, you may reset it using the same email address you used when you created your account. If you lost both your email address and password, contact us, including your full name and a daytime phone number.

  • How can I purchase multiple online licenses to distribute to coaches.
    1. Sign in or register for the site.
    2. Go to the Courses page to view all available courses and select the course you want.
    3. Select your state and click “Order Course”.
    4. When prompted, "This course will be completed by:", select the second option, "Others".
    5. Input the number of licenses you intend to purchase in the "Quantity" field.
    6. When finished, click "Checkout".
    7. Select your payment type and follow the on-screen instructions
  • How do I purchase a single online course?
    1. Sign in or register for the site.
    2. Go to the Courses page to view all available courses and select the course you want.
    3. Select your state and click “Order Course”.
    4. When prompted, "This course will be completed by:", select the first option, "Myself".
    5. If you have all the courses you wish to purchase, select "Checkout" and follow the on-screen instructions.
  • I have been given a license number, how do I redeem it for a course?
    1. Sign in or register for the site.
    2. Go to your Dashboard.
    3. Using the menu on the left, click "Courses", and then "Redeem License".
    4. Enter your license number and click Submit. License numbers are typically made up of three letters and ten digits. Pay attention when entering the letter O and the number zero, as well as capital I and the number 1.
    5. If successful, your course should now be available from your Dashboard in the Active Courses screen.

    NOTE: You may only use each license number one time (like a coupon)

  • I still need help.

    If you have read through all the questions and still need assistance, contact us or call 317-565-2023.